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Hello sunshine! Enjoy free shipping on orders of $75+, $5 flat rate shipping on orders of $35 or less, and free in-store pickup for local online orders. Thank you for your support of artisan makers, women in business, and for shopping small! 💙🌿🔥 Hello sunshine! Enjoy free shipping on orders of $75+, $5 flat rate shipping on orders of $35 or less, and free in-store pickup for local online orders. Thank you for your support of artisan makers, women in business, and for shopping small! 💙🌿🔥

Contact Us / Shipping & Pickups / FAQs

SHIPPING / FREE LOCAL PICKUP / BOTTLE REFILL SERVICE / RETURNS & EXCHANGES / GIFT CARDS / WHOLESALE INQUIRIES

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SHIPPING: We offer free shipping on orders of $75+ and $5 flat rate shipping on orders of $35 or less within the US. We currently ship to the United States and Canada. International orders ship via USPS international service. International customers are responsible for any duties or taxes imposed on their shipment.

All orders placed are freshly made just for you and generally ship within 1-7 business days (Monday-Friday) via your choice of carrier (USPS or UPS). Please note that all BM products are handcrafted and production days are Monday-Thursday.

During holiday seasons, ship time for orders may be longer due to higher order volume. Shipping speed will depend upon the shipping method that you choose at checkout.

Due to shipping restrictions, perfumes cannot be shipped internationally. Domestically, perfumes must be shipped via USPS First Class or UPS ground service.

Sending a gift? We are happy to include a short and sweet gift note with your order (2-3 sentences)...simply leave your gift message in the order notes section at checkout. Printed invoices and/or pricing are never included in our packages to protect customer privacy.

Need your order lightning fast? Please let us know by leaving a note at checkout. UPS next day delivery is available as an option at checkout, though time must be allowed for your order to be made unless it is currently in stock.

Missing or Stolen Packages: Please note that we are not responsible for packages that are shown as delivered by carrier, but missing or stolen after delivery. Please let us know of the issue, and we will be happy to assist by tracking your package and filing a missing package claim with the carrier.

Refunds or remakes for missing packages will be issued solely at our discretion and only after a missing package claim has been filed with the carrier.

Please use the following links to file a missing package claim: 

USPS Claims   UPS Claims

FREE LOCAL PICKUP: We now offer free in-store pickup in the Beacon and Hudson Valley, New York area for online orders. Skip the shipping costs (and the carbon footprint) by selecting this option at checkout. 

You will be contacted via email and text when your order is ready. Order pickup location is at our store and studio located at 493 Main Street Beacon, New York.

BM goods are freshly made to order, Monday-Thursday, please allow for production time when placing your pickup order. Pickup orders are generally ready within 1-4 days of order placement. 

BOTTLE REFILL SERVICE (AVAILABLE IN-STORE ONLY): We now offer an in-store bottle refill service for BM skincare, perfumes, home fragrance (sprays only) + select apothecary goods. Simply bring in your clean, sanitized bottle and we will refill it for you, plus you will receive a 10% discount on your purchase. Can't make it to the shop? All packaging that we use is 100% recyclable to help keep our planet green and your scene clean.

RETURNS & EXCHANGES: We always want you to be 100% happy with your purchase, but sometimes things just don't work out. We offer a 7 day return policy for items that have not been used and are returned in as-shipped condition. Please contact us via email at hello@beaconmercantile.com if you are not satisfied with the product(s) that you purchased and would like to make a return or exchange.

To be eligible for a return, your item must be unused and in the same 'as-shipped' condition as received and in the original packaging. 

To start a return or exchange, please email us via hello@beaconmercantile.com and provide your order number.

APPROVED RETURNS
Please mail returns to:

Beacon Mercantile

493 Main Street

Beacon, New York 12508

Buyer is responsible for all return shipping costs. Shipping costs are non-refundable.

REFUNDS: 
Once your approved return is received and inspected, we will send an email to notify you that we have received your returned item. Your refund will then be issued to your credit card or original method of payment. Please allow 5-10 business days for your refund to reflect on your bank or credit card statement.

GIFT CARDS We offer both digital and physical gift cards that may be redeemed both online and in-store. Please click here to view.

QUESTIONS: Need skincare, scent, or color recommendations? We'd love to hear from you, so feel free to reach out any old time via email, chat, or social.

e) hello@beaconmercantile.com

WHOLESALE:

We currently do not offer wholesale goods and are not accepting wholesale orders at this time, but thank you for your interest!

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