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HAPPY HOLIDAYS! 🎄🥂 ALL BM GOODS ARE MADE WITH LOVE & MADE TO ORDER. GIFTING? ORDER BY WED, 12/14 FOR ON-TIME HOLIDAY DELIVERY. 🚛✨ Enjoy free shipping on orders of $75+ and $5 flat rate shipping on orders of $50 or less. Thank you for shopping small + supporting artisan makers and women in business! 💙🌿🔥 HAPPY HOLIDAYS! 🎄🥂 ALL BM GOODS ARE MADE WITH LOVE & MADE TO ORDER. GIFTING? ORDER BY WED, 12/14 FOR ON-TIME HOLIDAY DELIVERY. 🚛✨ Enjoy free shipping on orders of $75+ and $5 flat rate shipping on orders of $50 or less. Thank you for shopping small + supporting artisan makers and women in business! 💙🌿🔥

Contact Us / Shipping / FAQs

SHIPPING / RETURNS & EXCHANGES / GIFT CARDS 

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QUESTIONS: Need skincare, scent, or color recommendations? We'd love to hear from you and are always happy to help! Feel free to reach out via our contact form, email us at hello@beaconmercantile.com, or message us on Instagram.

SHIPPING: We offer free shipping on orders of $75+ and $5 flat rate shipping on orders of $50 or less within the US. We currently ship within the domestic United States.

All orders placed are freshly made just for you and generally ship within 1-7 business days (Monday-Friday) via USPS and your chosen carrier speed. Please note that all BM products are handcrafted and our production and shipping days are Monday-Friday. 

During holiday seasons, ship time for orders may be longer due to higher order volume. Shipping speed will depend upon the shipping method that you choose at checkout.

Sending a gift? We are happy to include a short and sweet gift note with your order (2-3 sentences)...simply leave your gift message in the order notes section at checkout. Printed invoices and/or pricing are never included in our packages to protect customer privacy.

Missing or Stolen Packages: Please note that we are not responsible for packages that are shown as delivered by carrier, but missing or stolen after delivery. Please let us know of the issue, and we will be happy to assist by tracking your package and filing a missing package claim with USPS.

Refunds or remakes for missing packages will be issued solely at our discretion.

USPS Claims  

RETURNS & EXCHANGES: We always want you to be 100% happy with your purchase, but sometimes things just don't work out. We offer a 7 day return policy for items that have not been used and are returned in as-shipped condition. Please contact us via email at hello@beaconmercantile.com if you are not satisfied with the product(s) that you purchased and would like to make a return or exchange.

To be eligible for a return, your item must be unused and in the same 'as-shipped' condition as received and in the original packaging. 

To start a return or exchange, please email us via hello@beaconmercantile.com and provide your order number.

APPROVED RETURNS
Please mail returns to:

Beacon Mercantile

24 Lancaster St, Box 223

Cherry Valley, New York 13320

Buyer is responsible for all return shipping costs. Shipping costs are non-refundable.

REFUNDS: 
Once your approved return is received and inspected, we will send an email to notify you that we have received your returned item. Your refund will then be issued to your credit card or original method of payment. Please allow 5-10 business days for your refund to reflect on your bank or credit card statement.

GIFT CARDS We offer digital gift cards that are delivered via email. Please click here to view.

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