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HAPPY HOLIDAYS! 🎄✨ As a special thank you, enjoy 10% off all purchases of $200+ through December 20th & free shipping on orders of $75+. Good things take time- the last day to order for on-time holiday delivery is Wednesday, 12/18. Thanks for supporting artisan makers, women in business, and shopping small! 💙🌿🔥 HAPPY HOLIDAYS! 🎄✨ As a special thank you, enjoy 10% off all purchases of $200+ through December 20th & free shipping on orders of $75+. Good things take time- the last day to order for on-time holiday delivery is Wednesday, 12/18. Thanks for supporting artisan makers, women in business, and shopping small! 💙🌿🔥

Shipping, Returns, Exchanges, and Refunds

We always want you to be 100% happy with your purchase, but sometimes things just don't work out. We offer a 7 day return policy for items that have not been used and are returned in as-shipped condition.

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SHIPPING: All orders placed are freshly made just for you and generally ship within 1-5 business days (Monday-Friday) via USPS. Please note that all BM products are handcrafted and production days are Monday-Friday. During holiday seasons, ship time for orders may be longer due to higher order volume. Shipping speed will depend upon the shipping method that you choose at checkout. Enjoy complimentary shipping on orders of $75+ and $5 flat rate shipping on orders of $35 or less within the US. We currently ship to the United States and Canada. International orders ship via USPS international service.

Need your order lightning fast? Please let us know by leaving a note at checkout. UPS next day delivery is available as an option at checkout.

Due to shipping restrictions, perfumes and nail polishes cannot be shipped internationally. Domestically, perfumes and nail polishes must be shipped via ground service.

Please note that we are not responsible for packages that are shown as delivered, but missing. Please let us know of the issue, but you must file a claim for missing packages directly with the carrier. Refunds or remakes for missing packages will be issued at our discretion.

FREE LOCAL IN-STORE PICKUP: We offer free local in-store pickup in the Beacon and Hudson Valley, New York area for all online orders. Skip the shipping costs (and the carbon footprint) by leaving a note at checkout that you'd prefer to pick up your order in-store. We'll then make your order and contact you when your order is ready. Shipping will be refunded upon order pickup. Order pickup location is at our store and studio located at 493 Main Street Beacon, New York.


RETURNS & EXCHANGES
We always want you to be 100% happy with your purchase, but sometimes things just don't work out. We do offer a 7 day return policy for items that have not been used and are returned in as-shipped condition. Please contact us via email at hello@beaconmercantile.com if you are not satisfied with the product(s) that you purchased and would like to make a return or exchange.

To be eligible for a return, your item must be unused and in the same 'as-shipped' condition as received and in the original packaging. 

To start a return or exchange, please email us via hello@beaconmercantile.com and provide your order number.

APPROVED RETURNS:
Please mail returns to:

Beacon Mercantile

12 South Elm Street

Beacon, New York 12508

Buyer is responsible for all return shipping costs. Shipping costs are non-refundable.


REFUNDS: 
Once your approved return is received and inspected, we will send an email to notify you that we have received your returned item. 

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

If your refund was approved and you haven’t received yet, please first check your bank account, then contact your credit card company, as it may take some time before your refund posts.